Credits are virtual items consumed when generating content. Purchased credits are generally non-refundable once the order is completed and credited to your account.
If you were charged but credits were not added (for example, a payment succeeded but fulfilment failed), we will credit the missing credits or issue a full refund. Please contact us with your order details.
If you close your account, unused credits are forfeited unless required otherwise by applicable law in your jurisdiction.
Email dinghua627@gmail.com with your account email and the order information. We aim to respond within 5 business days.
If you initiate a chargeback with your card issuer, your account may be suspended until the dispute is resolved.
Questions about refunds? Email dinghua627@gmail.com.